FOCO Reviews

Expedited Refund pleasant, always willing to help!!!!!!! I returned a dress and the refund was expedited very quickly once the dress was received. I ordered stuff online and when the items arrived there were horrible like they were made by a learner dressmaker I was very disappointed by the quality of items I’ve ordered. One dress arrived with a broken zipper, and all my items were drenched with a nasty smell that my mom commented that maybe rats pissed on the box while it was in the warehouse. Another dress that looked pretty on the website looked like a costume and it gave me a severe skin reaction The quality is very poor. I received items that looked nothing like the pictures on the website. I want to return this dress Tried to contact them by email but got no reply i was looking for the customer service number I went on the internet started doing my research and finally, I found this number which was +1-three one two four eight eight one zero nine 6- i called that number when my line was connected they helped me some with instructions so that I returned garbage to the company and got my penny back from them Especially to customer service for helping me with my query. Much appreciated. No hassles.Thanks so much

Last week, I ordered a few things for my husband and son for Christmas, and I couldn’t believe the rapid service including delivery, especially during these trying times with Covid. Once received and opened the company accidentally forgot an item, and their immediate attention to my issue definitely portrayed how important customer service is to them. Thank you for being one of the few companies who definitely puts the customer first!

I bought a gift for a friend and it came broken, so I emailed the company and their response was fast and they are sending a new product. Great customer service.

I have ordered face mask from this company twice now. Each time I received my shipment within a week. I am very satisfied with the product and with their customer service.